Terms and Conditions

When ordering from Astflick Group Ltd t/a Medical Sutures for commercial purposes, the Consumer Contract Regulations do not apply- you agree to be bound by the following Astflick Group Ltd t/a Medical Sutures Business To Business Terms & Conditions

Credit accounts can be offered, subject to status, and at the discretion of Astflick Group Ltd t/a Medical Sutures. We reserve the right to withdraw or restrict your credit account at any time.

You have 30 days from the date of the invoice to make a payment- if payment is not received, we will put your account on stop and cease processing any further orders until payment is made. We will pursue Directors of the Company (as per details listed on Companies House) for any non-payment. Any costs incurred will be added to your outstanding invoices.

All goods remain the property of Astflick Group Ltd t/a Medical Sutures until paid for in full.

When ordering via our website or via email, please check order confirmations to ensure prices and delivery addresses are correct- we cannot be liable for errors.

All prices quoted are ex VAT and carriage.

Any changes to an order placed via the website or via email and any cancellation requests need to be made in writing via email- we cannot accept verbal amendments to orders.

If an order has already been sent to our Warehouse for processing, it may not be possible to amend or cancel the order.

Any prices quoted on our website, catalogue or any other publication are subject to change.

Images and descriptions on our website, catalogue or any other publication are correct to the best of our knowledge, but the manufacturer can change the appearance or specification of their products without informing us. We cannot be liable for any differences between the image and description online and the delivered product.

We make no claims regarding any products listed regarding their purpose or suitability.

Delivery dates- these are an approximation, and we cannot be liable for any losses incurred by late or lost deliveries.

Delivery charges- we reserve the right to reduce or increase delivery charges when processing your order- we will inform you of any changes to the amount charged for delivery, and we will not process the order until we have confirmation of acceptance from you

In the event of stock availability issues, we reserve the right to swap any unavailable item(s) ordered for available item(s) that are of comparable quality and price.

Upon delivery, you must inspect the order thoroughly. Any shortages or damages must be highlighted via email within 3 working days. Any shortages or damages highlighted after 3 working days cannot be investigated.

All return requests are considered on a case-by-case basis - we are not obliged to accept returns of any orders.

If you order an incorrect item(s), we are not obliged to process an exchange or return- when returning an item, you must first seek approval from our Returns team.

Any item that is ordered or manufactured specifically for you or is personalised, cannot be returned to us for an exchange or refund

You are responsible for returning the item to us and any associated costs- we may charge a re-stocking fee to cover all administration costs.

If an item is returned to us in what we believe is an un-saleable condition, we will not process a refund or exchange- the items will either be destroyed or returned to you (at your expense).

If a delivery is unsuccessful and is returned to us (and you request that we re-send the order to you), we reserve the right to charge additional delivery charges to cover our costs incurred.

If an item is delivered to you direct from the manufacturer, and the delivery is unsuccessful, we reserve the right to charge a re-stocking fee. We will charge you the amount that the manufacturer charges us (typically 25% of the order total)

Prices change- we cannot be liable for any price changes once you have placed the order- we will process the order at the price agreed when you placed the order. If the price subsequently increases or reduces, we cannot change the order.

Customers who are eligible for exemption from VAT under the zero rated schedule- you MUST provide copies of relevant certification when placing the order. Failure to do so will result in VAT being charged.

During viral outbreaks or pandemics, orders placed for items relating to the pandemic (face masks, sanitiser, PPE etc) will be non-returnable in any circumstance.